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Greenwich Parent Voice

South Eastern Access Info

Disabled Peoples Protection Policy
See below for a link to Southeastern Disabled Peoples Protection Policy that explains the services they can offer disabled people who wish to travel by train. This is also available in various formats as well.  https://www.southeasternrailway.co.uk/about-us/our-policies/disabled-persons-protection-policy

Disabled persons protection policy | Southeastern
www.southeasternrailway.co.uk
You can download the DPPP passenger and policy guides below. Disabled Persons Protection Passenger Guide (DPPP) - Standard Size (pdf) - updated June 2017
Disabled / Station Access Guide
This link is to a map of the network that gives information about staffed stations and the level of step free access.
https://www.southeasternrailway.co.uk/about-us/our-policies/disabled-persons-protection-policy

Disabled persons protection policy | Southeastern
www.southeasternrailway.co.uk
You can download the DPPP passenger and policy guides below. Disabled Persons Protection Passenger Guide (DPPP) - Standard Size (pdf) - updated June 2017 Disabled ...

You will also find information on line to find out more about their stations. https://www.southeasternrailway.co.uk/travel-information/more-travel-help/station-information
Railcards
This link details the railcards that can be applied for to make tickets cheaper  https://www.southeasternrailway.co.uk/tickets/ways-to-save/railcards
Priority Seat Card
This link details the Priority Seat Card and Badge that can be applied for by disabled people to help with getting a seat on a train
https://www.southeasternrailway.co.uk/travel-information/on-board/priority-seating

Wheelchair and Scooter Guide
This link details guidance for anyone who wants to bring a wheelchair or scooter onto a train https://www.southeasternrailway.co.uk/travel-information/more-travel-help/assisted-travel

Help Card
This link is to a self print ‘Help Card’ that people can write in their needs and then show staff which can help reduce embarrassment when asking for help https://www.southeasternrailway.co.uk/travel-information/more-travel-help/travel-support-card  They can also use it to record an emergency contact that staff can use if necessary

Communications Guide
To support the Help Card if needed this link is to a Communication guide to assist people with getting help at a station who may have problems with talking about their needs https://www.southeasternrailway.co.uk/travel-information/more-travel-help/travel-support-card

Assisted Travel
If you want more information about Assisted Travel or you wish to book assistance in advance then you can either Phone our Assisted Travel Line or book through the Assisted Travel on line portal  https://www.southeasternrailway.co.uk/travel-information/more-travel-help/assisted-travel

Assisted Travel Booking Line 0800 783 4524